We deliver quality services to more than 2,000 individuals in a given year. Thanks to the generosity of our supporters, we have been able to expand our programs and creatively look for ways to increase access to services, reduce barriers, and decrease stigma to better serve our community.
Take a look at how your support is making an impact!
Family Outreach Center has partnered with local businesses for the last few years to provide an opportunity for their staff to give back to those in need by spreading kindness. In 2024 we partnered with Kraft Business Systems and Cascade Engineering. This year there was an increase in giving, which means that we can impact more families. Collaborating with us during Autumn Season of giving means the gift of partnership for Family Outreach Center and the gift of warmth, fun and self-care for those that we serve!
The Season of giving- is year-long. If you would like to partner with Family Outreach Center in any season, you can! Please contact us at (616) 247-3815 to be connected to our Friends Committee to learn more!
Real talk, I know I get on the nerves of the guys at Seeking Safety. But they never show it, they love on me like I was their real brother regardless of how many times I call or visit. I never thought about getting an education and graduating college but now I am thinking about it. I have a job and have not sold drugs in three months. I owe this all to the Seeking Safety team.
My therapist is very helpful and generous to our daughter. The therapist smiles and shows an interest. With my substance abuse, Family Outreach Center has been a major influence in my recovery. If I keep a positive attitude, things will get better.
Here are some things I learned about myself talking to my therapist today: I’m worth getting better. I’m not an angry person. I’m headed in the right direction.
The support has helped me in ways you can’t imagine. I don’t know where I’d be, if even alive, if it wasn’t for my Recovery Coach and Therapist.
I stay in services because I know it allows my kids to come to Project CHILL. I have seen a complete change in attitudes in both my son and my daughter. I can see them thinking through responses and not being so quick to hit and or yell when they are angry. I don’t know what they do at CHILL, but it’s working for my kids.
I really like my therapist and all the fun therapy activities we did. She helped me learn the tools I need to better myself.
Family Outreach Center is always looking to deliver quality services. We are intentional about celebrating our successes and overcoming challenges. We are always looking for ways to innovate, so rather than posting an annual report- we have decided to showcase our work with an annual report card to the community!
Please Note: We report statistical data from the previous program year
Our past Annual Reports illustrate the work we do in the community to further our mission. Download them to take a look at our past — and envision our future.
Performance Quality Improvement is a value of Family Outreach Center. We are constantly monitoring data, information, and ideas from across programs and services to ensure quality service delivery. We focus on program success, challenges and outcomes to measure our success.
Stay Tuned to for our 2023 PQI Report!
Take a look at past year’s PQI reports to get a glimpse at our growth and innovative ways we have overcome challenges!
At Family Outreach Center our clients' satisfaction is our top priority. We believe in transparency, accountability, and a commitment to excellence, which is why we proudly share our client satisfaction metrics.
Every client visit is an opportunity to exceed expectations, and foster trust. Our detailed reports showcase feedback from our valued clients, highlighting areas where we excel and providing insights into how we continuously strive to improve.
Explore our latest satisfaction reports to see how we are delivering measurable results and creating positive impacts for our clients.
Here are our client initial and quarterly satisfaction surveys for FY 2025:
Client initial and quarterly satisfaction surveys for FY 2024: December 2024 | October 2024 | September 2024 | August 2024 | July 2024 | June 2024 | May 2024 | April 2024 | March 2024 | February 2024 | January 2024
Case File Reviews: QUARTERLY CASE FILE REVIEW October-December 2024